1. Introduction
At Family Sweets Valenzuela ("Family Sweets Valenzuela," "our," "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and use our services.
2. Information We Collect
- Personal Information: We collect personal information that you provide to us directly, such as your name, email address, phone number, delivery address, and payment information when you create an account, place an order, or contact us.
- Technical Data: We automatically collect certain technical information when you use our website, including your IP address, browser type, device information, and browsing behavior.
- Cookies: We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, understand how you interact with our site, and deliver personalized content.
3. How We Use Your Information
- Order Processing: We use your personal information to process and fulfill your orders, including payment processing, order confirmation, and delivery.
- Customer Support: Your contact information is used to communicate with you regarding your orders, respond to inquiries, and provide customer support.
- Personalization: We may use your data to personalize your experience on our platform, such as remembering your custom cake designs and preferences.
- Marketing: With your consent, we may send you promotional offers, updates, and other marketing communications. You can opt out of these communications at any time.
- Website Improvement: Technical data and cookies help us analyze website usage and improve the functionality, security, and user experience of our platform.
4. How We Share Your Information
- Service Providers: We may share your information with third-party service providers who assist us with payment processing, order fulfillment, delivery, website hosting, and other business operations. These providers are obligated to protect your information and use it only for the purposes for which it was shared.
- Legal Requirements: We may disclose your information if required by law, in response to a legal process, or to protect our rights, property, or safety.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.
7. Your Rights
- Access and Correction: You have the right to access and update your personal information at any time by logging into your account on our website.
- Withdrawal of Consent: You may withdraw your consent to our processing of your personal data at any time. However, this may affect your ability to use certain features of our platform.
- Deletion: You can request the deletion of your personal information, subject to legal and contractual restrictions.
8. Children's Privacy
Our platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page, and the "Last Updated" date at the top of the policy will be revised. Your continued use of our website after any changes indicates your acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Family Sweets Valenzuela
2363 Saint Jude Street., Angeles Ext., Fortune Village 1, GTDL, Valenzuela City
0921 836 9125